STOP ignorING the obvious

Uncover the Customer Experiences Impeding Your Growth
& Undermining Your Brand

DISCOVER

WHAT WE DO

Is your customer experience holding you back? Want to stand out from your competition, acquire customers faster, keep them for longer?

At MindTheGiraffe, we thrive on confronting the experience challenges others shy away from and find growth opportunities across the end to end customer experience.

A giraffe looking at a large cliff representing the complex customer experience challenge an organisation faces

unlocking Growth

Across the experience

A sad disappointed giraffe representing unhappy customers after having a bad interaction with a company due to poor customer experience strategies

Identify
PAIN points

We identify the critical moments across your customer journey that are holding you back and costing you customers through bad experiences.

extinguish
the FIRES

We refine and optimise the critical customer moments essential to happy customers with tailored strategies to maximise effectiveness and impact on customer satisfaction.

A giraffe fireman, representing a cx consultant addressing customer experience pain points damaging a businesses reputation

A giraffe on a cloud representing the feeling of customer enjoying exceptional customer experiences

Elevate
and Delight

We enhance and elevate your end to end experience to delight and surprise your customers, ensuring continuous improvement to drive business growth and loyalty.

We recognise that behind every remarkable experience, there are obstacles that demand attention, and it's these, often obvious, but overlooked obstacles that holds the key to unlocking an unparalleled customer experience!

the moments that matter

Customer Experince

Identify your growth blockers

Whether it's streamlining internal processes to remove unnecessary friction or enabling seamless self-service via new technology . Our expert guidance identifies your critical touchpoints that demand enhancements, ensuring heightened customer satisfaction and loyal customer that stick around.

CUSTOMER INSIGHTS

Unlock Insights into purchase DECISIONS

Do you have meticulously crafted buyer personas, yet find yourself searching for the missing link to truly understand what fuels your customers' choices? Let's unlock behavioural insights that allow us to understand and capture more customers.

Digital Strategy

Find your digital purpose

Having a website is a fantastic start. But are you confident it's delivering real value? Let us redefine your website's role in the buyer journey and seamlessly align it with offline sales strategies ensuring optimal contribution to your business?

Buyer journey

Convert visits into lifetime customers

Are you capturing the right leads, have customers that only buy once, Lots of visitors but no purchases. Let's understand where the friction in your buyer journey is holding you back from your potential.

A giraffe breaking a hole in a ceiling of a building, representing the bad customer and user experiences blocking growth of a business

A giraffe in deep water, representing a company diving into customer insights and uncovering customer needs

A giraffe playing basketball, representing a business finding purpose for their website in their purchase journey

A giraffe in a wedding suit, representing the lifetime customer of a company focused on excelling in customer experience

About Chris
FOUNDER OF MIND THE GIRAFFE

A giraffe in a hoody, working on a digital customer experience challenge

15 years of crafting customer experiences that power growth

I have worked with both B2C and B2B sectors, including automotive, healthcare, banking, sport, and pharma.

My mission is to put customer needs at the heart of the business, and create life-long customers, increase lifetime value, remove friction points, and increase customer satisfaction through all customer touchpoints.

I use my skills in user research, digital marketing analytics, user experience design, and creative communication to deliver digital experience transformations that align with wider business strategies, and ultimately increase revenue and reduce costs for my clients.

Connect

Work with us

Lets have a chat

A giraffe on the phone talking about complex customer experiences challenges to unlock growth

SeND US A MESSAGE

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